Refund policy
1. General Terms
To protect customers’ rights and ensure product quality, we provide a comprehensive after‑sales service policy.
Please note that unconditional refunds or returns are not accepted.
Qualified products within the warranty period are eligible for repair, replacement, or necessary support.
2. Warranty Period
| Item | Warranty Period | Coverage |
|---|---|---|
| Full furniture products | 5 Years | In accordance with national furniture quality standards. |
| Sofa materials (natural leather cracking, foam sagging, stitching burst, non‑human factors) | 5 Years | Arrange repair or replacement if due to material or workmanship defects. |
| Frame structure (natural breakage, non‑human causes) | 5 Years | Covers structural failure not caused by misuse. |
| Damage during transportation | — | Seller and logistics provider bear full responsibility; replacement or compensation provided. |
3. Warranty Coverage
- Applies only to non‑human, quality‑related issues.
- Improper use, modification, relocation, or accidental damage are not covered.
4. Delivery and Acceptance Standards
- Upon delivery, products shall be inspected in accordance with national furniture quality standards (e.g., GB/T 3324‑2017).
- Goods must meet national and industry requirements — no structural or visible defects.
- Any issue should be reported within 7 working days after receipt.
5. After‑Sales Service Process
- Contact Us: Submit your claim via our website or customer service email with order details and photos.
- Assessment: Our service team replies within 1–3 business days to verify eligibility.
- Resolution: For valid claims, we provide repair or replacement within the warranty period.
6. Additional Notes
- This policy is interpreted and implemented by Juge Furniture Co., Ltd.
- Matters not covered herein shall follow national laws and industry standards.